Insider Journeys Flash Sales Website Terms & Conditions
Welcome to Flash Sales by Insider Journeys. Please read these Terms and Conditions carefully. By accessing or using this site in any manner, you agree to abide by these terms and conditions as they set out the basis upon which we accept all bookings. This Site is offered to you based on the condition that you accept without modification or change of all the terms, conditions, and notices set out below. We reserve the right to amend our booking conditions from time to time and your continued use of this Site confirms you accepting any of the new or modified terms. Please check with our Insider Journeys reservations team or your travel consultant for our up-to-date booking conditions.
These terms and conditions apply exclusively to the use of this Site and do not change in any way the terms or conditions of any other booking that you may have with Insider Journeys. These terms and conditions can be viewed at insiderjourneys.com.au/booking-conditions.
Please note, we may receive fees, commissions, gifts, or financial incentives from third parties under this contract.
Insider Journeys acts as an agent for the Suppliers (transport, tour, event, or accommodation providers) who provide the various goods and/or services (Products). All bookings are subject to the terms and conditions and limitations of liability imposed by each Supplier. It is therefore important for you to obtain and read the applicable Supplier’s terms and conditions as they may limit or exclude their liability to you.
In producing this website, we have used information provided by Suppliers. Irrespective of any measures taken by us to ensure the information contained in this website is accurate at the time of printing, Insider Journeys disclaims and will be exempt from liability in respect to anything misleading, false, incomplete or inaccurate and any errors, inaccurate description and all associated disappointment, loss, expense, damage, inconvenience, delay, death, shock, illness or injury, however caused.
Insider Journeys does not control the manner in which Products featured within this website are provided. Insider Journeys disclaims and will be exempt from liability for anything to do with the supply of such Products. This includes liability (whether as a matter of contract, tort, statute, restitution, or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay. This limitation of liability also applies irrespective of the cause, including negligence of us or a Supplier, withdrawal, cancellation or failure to provide a Product, delay, any variation in the Product, the provision of substitute Products or a change in the Supplier. Without limitation, Insider Journeys will not be responsible if the Product is not available due to inclement weather conditions or other acts of God, civil disturbances, fire, floods, acts of Government or any other authorities, accident to or failure of machinery or equipment or industrial action.
Prices for Travel Products
All pricing is reflected in Australian Dollars unless otherwise specifically denoted and is valid at time of publication but is subject to change. ‘From’ prices represent land only and low season twin share prices (unless otherwise clearly stated). Unless otherwise stated, prices include all government levies and airport taxes as at the date of publication. Dates, itineraries, and prices are indicative only. We will use our reasonable efforts to notify you of changes in prices. The Third-Party Travel Provider may be required to impose surcharges depending on currency fluctuations, surcharges, or other variables outside of its control. You acknowledge and agree that you shall be responsible for the prompt payment of all surcharges and price increases. A fee may apply for payments made by debit and credit cards. Please check this fee with us or your travel consultant when booking.
This voucher can only be used for purchases or use of services as described in the voucher. Insider Journeys accepts no liability for the loss or damage to vouchers. You can contact any Insider Journeys office to request re-sending of lost vouchers. Insider Journeys is the seller of the voucher and the goods and services offered with the voucher. Vouchers and their use are subject to Insider Journeys terms of sale. Packages purchased must be used for one consecutive stay and cannot be split into individual nights or any other combinations other than what is stated on your voucher.
7-Day Change-of-Mind Policy
Bookings may be cancelled within 7 days from the date of purchase and a full refund given on condition that the voucher offer has not been redeemed and the cancellation is made no less than 30 days of the voucher’s expiry date.
Cancellation by the traveller
All cancellations must be received in writing. No refunds will be made for unused services.
Cancellation period cannot extend past the validity date of the voucher.
Cancellations will be subject to the following cancellation fees applied per person, per confirmed booking:
• 15% fee for cancellations made 7 days from the date of purchase – 120 days prior to the expiry date of the voucher
• 25% fee for cancellations made 60-119 days prior to the expiry date of the voucher
• 50% fee for cancellations made 30-59 days prior to the expiry date of the voucher
• 75% fee for cancellations made 10-29 days prior to the expiry date of the voucher
• 100% fee for cancellations made within 9 days prior to the expiry date of the voucher
Additional cancellation charges may apply according to the terms and conditions of the Third-Party Travel Provider.
We will not charge a cancellation fee if:
a) You cancel your booking due to a breach by us of any of our obligations to you or due to our fault; or
b) the Third-Party Travel Provider cancels your booking for no fault on your part.
Notwithstanding the clause above, cancellation of air, cruising, rail and other Third Party Travel Provider arrangements may be subject to fees in accordance with the terms you agree with the Third Party Travel Provider, which are separate to our cancellation fees. Refunds will not be given for unused or cancelled services after your arrangements have commenced.
Amendments by the traveller
Once a voucher has been redeemed and a booking made, one amendment to arrival date is permitted free of charge provided the change is made 65 days prior to arrival date. All amendments within 65 days prior to arrival date are subject to a AUD50 per booking amendment fee plus any additional fees charged by the Third Party Travel Provider.
Cancellation & amendments by Third Party Travel Provider
If the Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product and we will refund any monies already paid less any fees charged by us under these terms and conditions and by the Third Party Travel Providers under the terms and conditions you agreed with them. Please check with your consultant before cancelling or amending a Travel Product in these circumstances as some Third-Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s price as per their terms and conditions.
Changes made by us (Force Majeure)
Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy.
For the avoidance of doubt, Force Majeure shall not include:
a) financial distress nor the inability of either party to make a profit or avoid a financial loss,
b) changes in market prices or conditions, or
c) a party’s financial inability to perform its obligations hereunder.
Travel documents will be issued after final payment has been received. Travel documents may include special conditions including restrictions such as baggage size and weight limits. Travel documents are not transferable. All airline tickets must be issued in the name of the passport holder and some carriers will deny carriage if the name varies and the booking may be cancelled. We have no responsibility for any loss or damage arising from the incorrect entry of a passenger’s name or as a result of the Third-Party Travel Provider’s policies. It is your responsibility to collect all travel documents prior to travel.
Other cancellation & amendments
A Third-Party Travel Provider may cancel, reschedule or amend any itinerary in accordance with operating requirements or circumstances beyond its control. This includes alterations to cruise itineraries and schedules including change of embarkation and disembarkation points. We are not responsible for any other travel arrangement affected due to the Third-Party Travel Provider’s cancellations or amendments. Amendments beyond the Third Party Travel Provider’s control may involve a surcharge for the additional or amended services.
The ratings featured in this brochure will provide a general indication of the standard of accommodation and may alter throughout the year due to a change of circumstance. These are our views and are not related to any other rating system. We recommend checking with your travel consultant to find the accommodation that best suits your needs and budget.
You agree that we may use images of you taken during the trip and any comments made in writing by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.
Errors & omissions
We reserve the right to correct any errors in rates or content quoted or calculated for any package, with immediate effect. We will use our reasonable endeavours to notify you of such corrections.
Jurisdiction & Law
This brochure and all matters arising out of or in connection with it and all terms are governed by the laws applicable in the State of New South Wales (Australia). By acquiring the Booking and Advisory Services from us, you consent and submit to the exclusive jurisdiction of the Courts of New South Wales.
“We” and “us” means Insider Journeys Pty Ltd (Australia) ABN 32 634 425 951.
“You” means any person who acquires the Travel Product and Booking & Advisory Services directly from us or indirectly through an independent travel agent and includes any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
“Booking & Advisory Services” means services provided by us to you in assisting you to acquire a Travel Product from a Third Party Travel Provider and includes advisory and consulting services, and providing a facility to enter into transactions with us and Third Party Travel Providers (whose details and Travel Products appear in this Brochure).
“Third Party Travel Provider” and “Suppliers” means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
“Travel Product” means the service or product provided by a Third-Party Travel Provider, for example, an airline or a hotel.
ANNEXURE TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips are not legally binding terms and conditions. You should obtain and read the Third-Party Travel Provider’s terms and conditions which are legally binding on you.
We strongly recommend you take out appropriate travel insurance to cover your travel arrangements.
Passports, Visas & Health Requirements
Visas, including transit visas, are the passenger’s own responsibility. For more information please log on to: www.dfat.gov.au or www.smartraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return. It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended some period in advance of travelling.
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. In some instances, an e-ticket on the flights or fares selected may not be able to be issued. Bookings that cannot be issued as an e-ticket will have to be changed to comply with e-ticket regulations. All other travel documentation, such as hotel, car hire, transfer and tour vouchers will be emailed to you as an e-document. Should the Third-Party Travel Provide issue paper vouchers, these will be posted to you.
Travellers with a physical or mental disability that may require special assistance during their trip must advise us of their needs upon booking and declare all pre-existing medical conditions. This enables us to ensure the suitability of each booking to the individual traveller.
Requests for specific bedding types must be made at the time of booking, however, cannot be guaranteed. Note that double rooms can be fitted with either double or twin beds and note also that single rooms are often smaller than other rooms. Triple rooms usually comprise a twin-bed room with an additional sofa bed, roll-away bed or a fold-away bed for a third person.
Travelling with children
Where a child stays for free in a room sharing with two paying adults, generally the hotel will expect the child to share the parent’s bed and will not provide an extra bed. Additional charges may be levied for child meals. Where a child rate is provided in this brochure, an extra roll or fold-away bed is usually provided. Children are charged an adult rate if staying in a room without adults.
In the unlikely event that you are unsatisfied with any aspect of your Travel Product, you must immediately notify the Third Party Travel Provider of your Travel Product or travel consultant (please refer to your pre-departure guide) to ensure we are given the opportunity to address and attempt to resolve any issue that you may raise at the time they occur. If a problem cannot be resolved to your satisfaction and you wish to pursue this matter further you must write to us within 28 days upon your return to the following address:
Attention: Customer Service
INSIDER JOURNEYS AUSTRALIA
Level 1, 503-505 Kent St
Sydney, NSW 2000, Australia
You must provide your booking reference number and full details of your complaint to allow us the opportunity to respond.